Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item shows signs of use or damage, we reserve the right to deny the return. You must initiate the return process within 14 days of receiving your order to qualify for a refund.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please ensure that your email is clear and contains all necessary information to expedite the process.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product and helps us manage inventory effectively. Please follow the return process outlined above for refunds.
Non-Returnable Items
Certain items are non-returnable, including custom-made bags or items marked as final sale. If you have any questions about whether an item is returnable, please contact us before making your purchase. We will provide clear information regarding the returnability of specific items to avoid any confusion.
Contact Information
If you have any questions about this Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you with any concerns you may have regarding your order or the return process. Our goal is to ensure that you have a satisfactory experience with our products.